PrivacyPolicy

01Who we are

Star INXS Solutions Pvt Ltd ("Star INXS", "we", "us") runs starinxs.com and decides how the personal data collected through it is used. Under the Digital Personal Data Protection Act, 2023 we are the Data Fiduciary for that data.

Registered office: 22 Aakriti Apartments, 62 Indraprastha Extension, East Delhi, Delhi 110092. We also have an office in Bhopal, Madhya Pradesh. For anything about this policy, write to contact@starinxs.com.

02What we collect

Information you give us. When you send an enquiry, request a quote or demo, or contact our tender desk, we collect your name, rank or designation, organisation and its type, official email address, phone number, the products and requirement you choose, quantity, timeline, location and your message. If you attach a document, such as an RFP or QR in PDF, we keep that file.

How you reached us. With your enquiry we record the page you sent it from. If you came from an advert or a campaign link, we also record the campaign tags (UTM source, medium, campaign, term and content), Google click identifiers (gclid, gbraid, wbraid), your landing page and the website that referred you. These are kept in your browser and are only sent to us when you submit an enquiry.

How you use the site. Google Analytics tells us which pages are viewed, for how long, scrolling, clicks on outbound links and file downloads, the type of device and browser, approximate location (city or country) and the referring website. We use this in aggregate and do not use it to identify you.

Technical data. Our hosting provider's servers record the IP address, browser and time of each request for security and operations. The enquiry form uses your connection's address only in a one-way encoded form to block repeated or automated submissions; it is not stored with your enquiry.

We do not ask for financial details, government identity numbers, health or biometric data. Do not send classified or export-controlled information through this website; ask us for a secure channel instead.

03How we use it

• To answer your enquiry and send you a reference number.
• To prepare quotes, demonstrations, technical documents and tender or GeM submissions you ask for, and to follow up on them.
• To understand which pages and campaigns bring enquiries, and to improve the website.
• To protect the website and our inbox from spam, fraud and abuse.
• To meet our legal obligations, including end-user and export-control checks for restricted defence products.

We do not sell or rent personal data, and we do not add you to a mailing list unless you ask us to.

04Why we are allowed to use it

We use the information in your enquiry on the basis of the consent you give when you tick the box on the form. We use website analytics to run and improve the site. You can withdraw your consent at any time by writing to us; this stops further use but does not affect what was done before.

05Cookies and similar technology

If we run Google Ads, Google may also set an advertising cookie (such as _gcl_au) to count enquiries that come from our ads.

You can block or delete cookies in your browser settings. To stop Google Analytics on every website, install Google's opt-out add-on at tools.google.com/dlpage/gaoptout. The site works without these cookies.

06Who we share it with

• Service providers that run parts of the website and our communications for us: our website host and its outbound mail service, Google Workspace for our mailboxes, Google Analytics, and a customer-relationship (CRM) system if we use one. They may only use the data to provide their service to us.
• Government authorities, when the law requires it, including for export-control and defence procurement rules.

We do not share your enquiry or your details with product partners, manufacturers or other suppliers.

07Where it is kept

Enquiries and attachments are saved on our hosting server in a private folder outside the public website and delivered to our email inbox. Google Workspace and Google Analytics may store and process data outside India under Google's own terms and data-protection commitments.

08How long we keep it

• Enquiries and attachments: as long as we need them to deal with your enquiry and any tender, contract or support that follows, then up to 3 years after our last contact with you, unless a law requires us to keep them longer.
• Google Analytics data: 2 months for event-level data, then only in aggregate reports.
• Server logs: for the period set by our hosting provider for security.

09How we protect it

The website uses HTTPS. Enquiry records and files are stored outside the public web folder, and only the staff who handle enquiries can reach them. The form blocks automated and repeated submissions. No system is completely secure, so tell us straight away if you think your data has been misused.

10Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask us to:

• give you a summary of the personal data we hold about you and how we use it, and tell you who we have shared it with;
• correct, complete or update it;
• erase it when it is no longer needed or you withdraw consent, unless a law requires us to keep it;
• withdraw your consent;
• deal with a grievance about how we handled your data;
• act on the instructions of a person you nominate, if you die or become unable to act.

Write to contact@starinxs.com with "Privacy request" in the subject. We may ask you to confirm your identity before we act. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

11Children

This website is for professional, government and defence buyers. It is not meant for anyone under 18, and we do not knowingly collect their data.

12Grievance officer

Grievance Officer, Star INXS Solutions Pvt Ltd, 22 Aakriti Apartments, 62 Indraprastha Extension, East Delhi, Delhi 110092. Email: contact@starinxs.com. We acknowledge privacy requests and grievances promptly and aim to resolve them within 30 days.

13Changes to this policy

We will update this page when our practices change and show the new date at the top. If a change is significant, we will say so on this page.